A ticketing system is the most popular channel of correspondence that web hosting companies offer to their customers. It is most often part of the billing account and is the quickest way to deal with a problem that takes some time to investigate or that has to be escalated to a system administrator. Thus, all responses supplied by either side will be kept in one and the same place in the event that someone else wants to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, which means that you’ll need to log in and out of at least 2 accounts to execute a particular procedure or to reach the company’s client service staff. If you wish to manage a number of domains and each one is hosted in a different account, you will need to use even more accounts at the same time. Besides, it can take a considerable length of time for the provider to respond to your ticket.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting services come with an integrated trouble ticket system, which is an essential part of our in-house created Hepsia hosting Control Panel. Unlike other analogous tools, Hepsia will enable you to manage everything related to the hosting service itself in one and the same place – invoices, web files, emails, tickets, etc., avoiding the necessity to sign in and out of different admin interfaces. In case you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just a few mouse clicks without the need to leave your Control Panel. During the process, you can choose a category and our system will present you with a number of help articles, which will supply you with more info and which may help you resolve any given issue even before you actually send a ticket. We guarantee a ticket response time of maximum sixty minutes, even in case it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with our company and you wish to touch base with our client support staff members, you’ll be able to submit a ticket directly from your Hepsia Control Panel instead of using an entirely different client support platform as you’ll have to do with most hosting companies on the market. Our integrated trouble ticket system will enable you to post a new ticket with ease and to look through older tickets using a smart search filter. Moreover, you’ll be able to take a look at the applicable knowledgebase articles that our system will present you with based on the problem category that you select for your new ticket. You can carry out all the above-mentioned things without signing out of your Hepsia Control Panel at any time, which suggests that if you bump into any difficulty or have a question, you can contact our support engineers and fix the given problem in less than an hour through a single platform.