If you ever have any questions in regard to the web hosting service in general or if you encounter a problem with your sites, you will need to contact the respective hosting company’s technical support team. It may not make a difference how swiftly they’ll reply if you have an inquiry of a generic nature, but a problem like a botched app update, for example, may lead to your site becoming broken or invisible on the World Wide Web. And the longer you have to wait for the support team to assist you, the longer the site will be inoperational. In case you offer goods or services online, any downtime will negatively influence your website and you can lose existing or prospective visitors. Lots of web hosting providers, primarily resellers, respond to emails and tickets within twenty four hours, but in the Internet era this is far too long, since customers will hardly ever go back to a site that’s not working correctly over prolonged periods of time.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max reaction time for any tech support ticket that you submit or any e-mail that you send is only 60 minutes, even in case you contact us on weekends and official holidays. Whatever the essence of your issue or question may be, we will lend you a helping hand straight away and will give you the needed info to troubleshoot any problem with your websites. The actual response time commonly doesn’t surpass 15-20 minutes, which means that you can just forget about waiting around for hours on end to get an issue sorted out or what’s even worse than that – waiting around a whole day only to obtain a reply that more info is necessary while nothing is fixed. We’ll give you assistance in a well-timed manner just because we realize precisely how valuable time can be in the dynamic electronic age. The 1-hour reply time guarantee is valid for any technical or billing question that you may have concerning our Linux shared hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client support team members will be at your disposal all the time and they’ll answer any ticket that you open via your web hosting Control Panel within only 1 hour. The response time is guaranteed regardless of whether you have a general inquiry relating to your semi-dedicated server or you run into an obstacle and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to help you out, as we are available night and day to deal with any general, technical or billing issue. If you get in touch with us about anything that is within our capabilities, we will solve it before we respond, which suggests that you won’t have to wait around for hours or even days while the problem remains. In case there’s something that you need to do on your end, we will give you the necessary information – what workable solutions to try, what actions to take, etc.