In the event that you have ever had a shared hosting account before or you have dealt with any other online service, you are probably aware from personal experience that for many things it is better to speak with a live person on the telephone rather than exchange tickets or e-mail messages. If you'd like to know more about a service before you decide to purchase it or in case something small-scale should be done, for instance, it will be far easier and quicker to get it done in real time. If you're given the option to seek the advice of representatives over the phone, it's very likely that you're dealing with an actual hosting provider, not just a reseller. The type of support that you can get on the phone may differ between different providers - from very general issues to dedicated tech support. Typically the majority of suppliers supply pre-sales assistance and 1st level telephone support, while more complex technical issues are handled via email and / or tickets.

Phone Support in Shared Hosting

All our shared hosting packages come with phone support 14 hours a day even on public holidays, so that if you do not have an account yet, you'll be able to call and find out more about our solutions or if we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, Great Britain and Australia, so that you're able to call the phone number which is closer to you. If you're a current customer, we can assist you promptly with all of the general and billing issues as well as with numerous technical issues so as to save you time and efforts - we are aware of the fact that often it is more convenient to talk to a live person so as to get things done without delay. Certainly, some situations simply cannot be resolved over the phone, so in such a case you'll be able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we provide include real-time phone support for fourteen hours daily. In case you're unsure which package is suitable for your web sites, you would like to learn more about the plan's specifications or you need any other type of information about our solutions, you will be able to call any of the local telephone numbers that we have in the United States, the UK and Australia and our customer support agents will help you. In case you already have an account, you'll be able to get in touch with us about general and sales issues, although we are usually able to assist with a large number of technical issues as well. For strictly technical troubles you'll need to employ our integrated ticketing system where the conversation between you and our tech support team will be in 1 place, which is the best option in case your issue needs longer time to be resolved or it has to be escalated to our system administrators.