Being able to get in touch with your shared hosting company when you have any sort of questions or experience any difficulties is important and how quickly they'll reply and take action is usually crucial, especially if your website is business-oriented, as more downtime could mean losing potential customers. The support solutions are usually one way to recognize genuine providers from resellers. The second generally reply only to emails or support tickets and you'll have to wait for a whole day or longer so as to receive a reply. In case the issue requires several replies, you could end up losing several days to have a basic problem resolved. Using an authentic and reputable website hosting company, you will be in a position to contact the support team at any moment and receive a prompt reply whatever the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Hosting

The customer and tech support services for our shared hosting plans are twenty-four-seven, therefore you can forget about waiting for a couple of days to receive assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an e-mail. In case you do have an account, you'll be able to open a support ticket in addition to the other three methods of communication. You'll be able to choose the best way to contact us depending on where you are or the equipment you're using. We will assist you for almost any webhosting-related question that you have or issue that you may experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even in such a case the max response time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you choose, you're able to reap the benefits of our 24/7 technical support services even on public holidays. All your web sites will be available at all times and so will we. With a number of connection options, you are able to select the easiest method to contact us and find out about our solutions if you do not have an account yet, or get assistance in case you are already our customer. You can phone us, start a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature 1-hour response time guarantee, though it hardly ever takes over 20 mins to receive assistance no matter the complexity of the trouble. With our customer and tech support services, we are available for you anytime you need us, not several days later.

24/7 Customer Support in VPS Web Hosting

If you rent a Virtual Private Server through our company, you will be able to contact us 24/7 for any kind of server-related issue or forany issues and / or questions regarding the pre-installed software the server is equipped with. If you have not obtained a virtual private server plan yet, you're able to find out a lot more about our solutions by giving us a phone call or by employing the live chat service. For more tech issues, you can send an email message or open a ticket through your billing Control Panel and you'll receive support within less than 1 hour no matter the time of the day, even on holidays and weekends. The actual answer time normally does not extend past half an hour. In case you'd like to have assistance for third-party software, you're able to use the Managed Services upgrade which you can include to each and every VPS package and our administrators will assist you with any set up or troubleshooting problem you could have experienced.

24/7 Customer Support in Dedicated Servers Hosting

All dedicated server plans that we provide include 24/7 support through numerous means of communication and with a 1-hour maximum reply time guarantee. If you want to learn more about the plans or you have some billing or general questions, you are able to phone one of the local numbers we have around the world or you can use our live chat service and consult with a live representative. For solely tech issues which need some help from a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an email message, because these channels are more appropriate to monitor a certain matter. The response time for them rarely exceeds 30 mins, which means that you can forget about having to wait for a full day in order to receive assistance. The support service is available for all of the server-related issues, including the pre-installed software. If you'd like to receive assistance for third-party applications, you may consider acquiring the Managed Services upgrade that we provide for all the plans.