Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • All your help requests will be replied to in maximum 60 min after the trouble ticket or e–mail was submitted. If your case needs additional assistance from a server admin, we will forward the support ticket or the email to the person in charge, in a timely manner then leave a comment to inform you that more time will be required for discovering a solution. Furthermore if you make use of the Optional Managed Services package, any of the tasks included there will be completed whenever you want.

  • Top quality support service

  • An Excellent Tech Support Service

  • We will be available to you 24/7 to respond to any questions that you may have with regard to our Web Control Panel or any of the apps that we have pre–installed for you on the server. If you also require assistance tackling server administration procedures, you can make use of our Optional Managed Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and software installation services

  • Intuitive help center

  • A User–Friendly Help Area

  • We have provided the Web Control Panel with an elaborate knowledge base, which features in–depth explanations of all its features and functions. In addition, we have made in–depth video tutorials that will further disclose to you how to perform a particular operation or solve a typically experienced issue. The educational articles and the video tutorials are readily accessible from each section of the Web Control Panel via the Help and Videos buttons located in the top right corner.