Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide a 1–hour solution guarantee with all of our Linux shared hosting services packages, which means that each individual support question you submit is going to be replied to within 1 hour maximum. Our support company members are trained to rapidly overcome any case and to ensure that you get timely guidance on any difficulty that you could have.

  • Top quality support service

  • A Top–quality Support Service

  • Our technical support service is supplied by a team of professional consultants that are ready to react to your query as quickly as possible. You could communicate with the support staff by launching a help support ticket from your Web Control Panel or by sending us an email. On business days, you may as well call us on the phone or make use of the online chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • We have built–in a wide–ranging information base into the Control Panel to assist you to get effective step–by–step information whenever you want. Each part of the Control Panel possesses its own contextual support area having a group of how–to posts. We have also made instructional videos to give you a superior visual representation of just how to carry out any presented activity.