Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Answer Guarantee

  • Each ticket that you send to our customer help and support Dept will be handled in less than 60 minutes. All general requests shall be addressed as quickly as possible. Yet, if the service request you have sent us requires assistance from a capable admin technician, we are going to address the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Professional Tech Help Service

  • We deliver 24/7 client help and support through a turbo–fast ticket system incorporated into your Control Panel. You can write to us at any time about any of the apps that come pre–configured on your virtual server, which include the chosen OS, the server management panel and our custom made Web Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • Each part of the Web Control Panel that is offered with no charge with your VPS features an included articles base. You will see a range of comprehensive how to articles and reviews and a variety of step by step video training materials that demonstrate all the necessary site managing tasks. You can access them by simply clicking the Help or Video control keys in the upper right side of each Control Panel section.